Shipping Policy

Processing Time

Once your order has been placed, we will process and prepare it for shipping within 2-3 business days. During peak seasons, this time may be extended.

Shipping Methods and Estimated Delivery

We offer a variety of shipping methods, including Standard Shipping, Expedited Shipping, and Next Day Shipping. Estimated delivery times are as follows:

Standard Shipping: 5-10 business days
Expedited Shipping: 3-5 business days
Next Day Shipping: 1 business day (available for select locations only)

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order and the shipping method selected. You can view the exact cost during the checkout process. For orders over $50, we offer free standard shipping.

International Shipping

We offer international shipping to most countries. Please note that customs duties and taxes are the responsibility of the recipient. The delivery time for international orders may vary and can take up to 2-4 weeks. Please allow extra time for customs clearance.

Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package online through our carrier’s website.

Delays

Occasionally, delays may occur due to unforeseen circumstances such as weather, holidays, or carrier issues. If your package is delayed, we will notify you as soon as possible and provide updates.

Contact

If you have any questions or concerns regarding your order, please contact our customer service team at customerservice@lustra.com or call us at (123) 456-7890. Our team is here to assist you.

Note: This policy is a template and should be reviewed by a legal professional.