Refund & Returns Policy at Lustra
Thank you for shopping with Lustra. We strive to provide you with the best experience and products. However, if you are not satisfied with your purchase, we are here to help. Please review our policy below before initiating a return or exchange. This template is for informational purposes only and should be reviewed by a legal professional before use.
Return Window
You have 30 days from the date of delivery to initiate a return for a full refund or exchange.
Condition of Items
To be eligible for a return, your items must be unused and in their original packaging. They must be in the same condition as when you received them.
How to Start a Return
1. Log in to your Lustra account and navigate to the “My Orders” section.
2. Select the order you wish to return.
3. Click on “Request Return.” Follow the on-screen instructions to provide the necessary information.
4. Send us the items in the prepaid shipping label provided. Make sure to package them securely to prevent damage during transit.
Refund Timing
Once we receive and process your return, your refund will be credited to the original payment method within 5 business days. We will notify you via email once your refund has been processed.
Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return steps above and then proceed to place a new order for the desired item.
Non-Returnable Items
Unfortunately, the following items are not eligible for return or exchange:
- Customized or personalized items
- Electronics that have been activated or have software installed
- Merchandise that is damaged or opened after receiving it
- Perishable items such as food, cosmetics, or supplements
- Furniture or large items that cannot be returned due to their size or weight
Contact Us
If you have any questions or need assistance with a return or exchange, please contact our Customer Support team:
Email: support@lustra.com
Phone: +1-800-123-4567
Our support team is available Monday through Friday, 9 AM to 5 PM EST.