Shipping Policy at Lustra
Processing Time
Please allow 2-3 business days for your order to be processed and prepared for shipping. During sale events, this may take longer.
Shipping Methods and Estimated Delivery
Orders placed before 12:00 PM EST on weekdays are eligible for same-day shipping. We offer several shipping options:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-4 business days
- Priority Shipping: 1-2 business days
Shipping Costs
Shipping is free on orders over $50 within the United States. For orders under $50, shipping costs apply as follows:
- Standard Shipping: $5
- Express Shipping: $10
- Priority Shipping: $15
International shipping costs vary and are calculated at checkout. Please refer to our shipping cost calculator for detailed rates.
International Shipping
We offer international shipping to most countries. Shipping rates and taxes are determined at checkout. Please note that customs duties and taxes are not included in the shipping cost and are the responsibility of the recipient.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package by logging into your account or using the tracking number provided.
Delays
While we strive to process and ship your order as quickly as possible, delays may occur due to unforeseen circumstances such as weather, holidays, or supply chain issues. If your order is delayed, we will notify you via email.
Contact Us
If you have any questions or concerns about your shipping, please contact our customer support team at support@lustra.com or call us at 1-800-LUSTRA1.
This policy is a template and should be reviewed by a legal professional.